FREQUENTLY ASKED
QUESTIONS

What’s the minimum order amount?

This is your FAQ Answer. Make sure your writing is clear and concise. It’s a good idea to review what you’ve written and ask yourself the following - if this was my first time visiting the site, would I fully understand this answer? Then revise or expand as necessary. Consider adding a photo or video as a visual tool or for extra impact.

What’s the minimum order amount?

This is your FAQ Answer. Make sure your writing is clear and concise. It’s a good idea to review what you’ve written and ask yourself the following - if this was my first time visiting the site, would I fully understand this answer? Then revise or expand as necessary. Consider adding a photo or video as a visual tool or for extra impact.

frequently asked questions

Can you make me a custom size or shape block?

Yes! We can always make custom sized or shaped blocks to match your requirements. Contact us with your requirements and some information about your project and we can do a concept sketch and a detailed quote to help you. 

How long do orders take to be fulfilled?

We manufacture blocks five days a week at our manufacturing facility which gives us the capacity to produce between 60 to 100 blocks per day. Whilst blocks are sold on a daily basis we try to always keep in excess of 200 blocks of various size and variants in stock at all times.This means that there is a good chance that the block you need is already sitting in our facility waiting to be shipped. Custom blocks can take up to 2-4 weeks to produce. 

Help! I needed some blocks yesterday!

If you have an urgent need for blocks please give us a call on 1300 855 402. We'd be happy to try to work out a suitable solution for you. 

How does shipping and delivery work?

We provide two options for freight:

  1. If you have a preferred transporter or access to your own appropriately sized truck we can load the blocks onto your truck at no additional cost from our manufacturing facility in Pinkenba.

  2. If you need us to organise freight for you we partner with a range of logistics companies who can deliver blocks locally and interstate. The cost of delivery varies depending on the distance, number of loads and type of truck required. In special circumstances we even try to explore rail and sea freight options as possible alternatives. Contact us to get a estimate for freight.

How do I handle and store the blocks?

Our blocks typically weigh between 0.5 to 1.5 tonnes. All our blocks come with a cast in lifting point (also called a cone anchor). These attach to a special device called a lifting clutch (sold separately). This allows the blocks to be maneuvered using a crane, excavator or telehandler as long as the machinery has a sufficient working load limit (WLL) appropriate to the size of the block you've bought. Alternatively we can cast forklift pockets as an optional feature which allows the blocks to be moved with a forklift. 

The blocks do not require any special storage or maintenance - in fact they are designed to be a no fuss solution which requires no ongoing upkeep. The most important requirement is that you have sufficient space for the blocks to be unloaded at their destination whilst you work to place them into your final project.

Can I use your blocks to build a ...

Yes, probably. Our blocks have been used for retaining wall, materials storage, sillage storage, sacrificial walls, traffic barriers and to anchor down other structures. We develop custom blocks and configurations for customers daily so if you are unsure whether our blocks may be appropriate for your use please don't hesitate to give us a call or drop us an email. We'd be happy to help you out! 

When do I need engineering or council approval for my precast concrete retaining wall projects?

Building Approval Guidelines will vary from regional council to regional council but as a rule of thumb most councils will require formal approval for retaining wall projects that exceed 1000mm above the natural ground level of the wall.

Since guidelines are constantly changing we recommend you review the guidelines prior to commencing any works to ensure that the project you build is safe and within specification.